The State Department has released guidance indicating that it is aware of the issues and is working to fix these problems. State Department responsible for visa processing prior to transfer to consular posts, has reported experiencing technical difficulties with their online system related to the access of electronic immigrant visa application (Form DS-260) as well as the Online Choice of Address and Agent form (DS-261), as well as the ability to make and process immigrant visa fee payments electronically.

Recently however, in addition to extensive delays and other issues, National Visa Center, part of U.S. The National Visa Center in its guidance addressed this change as one that will streamline and expedite the immigrant visa process. Introduced in September 2013, the DS-260 online filing replaced the paper-based DS-230 Application for Immigrant Visa and Alien Registration for all immigrant visa applications.